FAQ

eMS PEACE IV Maintenance - Important Information
Please note, the eMS PEACE IV database will undergo maintenance between 12pm and 1pm today, Tuesday 8th August 2017. Please avoid using the system durin...
Tue, 8 Aug, 2017 at 11:10 AM
TESTING eMS MESSAGING
SEUPB are currently configuring automatic notifications and messaging within eMS, which we have been made aware is causing basic notifications to be rece...
Tue, 12 Sep, 2017 at 10:45 AM
Error - Accounting Out of Memory
The Xerox printer developed an error message saying 'Accounting out of Memory' and would not print jobs.  Rebooting the printer only allowed for one...
Mon, 13 Mar, 2023 at 12:12 PM
My microphone isn't working
When a user's JABRA microphone doesn't seem to be working make sure to check for the following: - Is the audio input set to the JABRA microphone...
Fri, 3 Nov, 2023 at 1:15 PM
Setting a printer as your default printer
1. Click the windows icon in the bottom left of your screen. 2. In the search bar type in "Printers and Scanners" and click on it.  3.Once you...
Fri, 3 Nov, 2023 at 1:51 PM
My DUO Account is locked out
If a user has said that they cannot get pass the DUO 2FA page when logging on to something, then follow the steps bellow to understand how to unlock their a...
Fri, 3 Nov, 2023 at 2:04 PM
Setting a temporary bypass code for someone on DUO
1.Firstly you will login into the duo admin portal with your admin account. The URL for this is: https://admin-da725da0.duosecurity.com/login?next=%2F  2...
Fri, 3 Nov, 2023 at 2:13 PM
CM addin in Outlook
1.In outlook go to "File" in the top left of Outlook and click on it. 2.In the bottom left hand side you will see "options" click on ...
Fri, 3 Nov, 2023 at 4:31 PM
Xerox Printer login
To login, if you click on the ^ icon on your taskbar and locate the Xerox Workplace Client and right click on it,     Pick the option to “Login”. Your ...
Mon, 6 Nov, 2023 at 11:31 AM
When a user is having problems with connecting at home
1. Check that your vpn is connected 2. Click the  (^) in the bottom right of the laptop  3. Then click on the globe icon  4.Click on the top right 3 line...
Wed, 8 Nov, 2023 at 11:03 AM